At TLOF Commercial Kitchen Solutions, customer satisfaction is important to us. We aim to provide high-quality commercial kitchen equipment and reliable service. Please read our refund policy carefully before making a purchase.
Orders can be cancelled before production or dispatch begins.
Customized, made-to-order, or specially fabricated products cannot be cancelled once manufacturing has started.
Cancellation requests must be submitted in writing via email or WhatsApp.
Refunds may be considered in the following situations:
✅ Wrong product delivered
✅ Damaged product received during transit
✅ Manufacturing defect (verified by our technical team)
✅ Product unavailable after confirmed order
Refunds will not be applicable in the following cases:
❌ Change of mind after purchase
❌ Customized or made-to-order products
❌ Improper installation or misuse of equipment
❌ Physical damage caused by customer handling
❌ Electrical or operational issues caused by improper voltage or setup
If you receive a damaged or defective product:
Notify us within 24–48 hours of delivery
Share product photos/videos as proof
Our team will inspect and verify the issue
After verification, we may provide:
Replacement of damaged parts
Product replacement (if eligible)
Repair assistance
Refund approval (in exceptional cases)
Approved refunds will be processed within 7–14 business days to the original payment method or agreed bank account.
Shipping and installation charges are generally non-refundable.
Return shipping costs may be borne by the customer unless the issue is due to company error.
Products manufactured according to customer specifications, dimensions, branding, or custom fabrication are non-refundable and non-returnable.
For refund-related concerns, customers can contact our support team with:
